Payment, Sales Tax, Shipping, and Return Policy
PaymenetWe accept PayPal and major credit cards: Visa, MasterCard, American Express, and Discover.
ShippingProducts ordered will be shipped in next business day via Expedited shipping of Canada Post Office. A tracking number will be provided.
For customers in Canada and the US (except for ALASKA, HAWAII AND PUERTO RICO), we provide FREE shipping.
For customers in other countries, please contact us first by email so we can send you a shipping cost estimate.
Sales TaXFor customers in Canada, HST or GST/PST ranging 5-13% will apply depending on your shipping address. For customers in the US or other countries, it is tax FREE. We will not charge any sales tax. But you may need to pay your local tax depending on your residing country.
Return PolicyIf you are not satisfied with your purchase, please return it to us within 7 days (of the ship date) for a refund. Items must be in original new condition (not worn, not washed, not altered) and must still have all tags attached. Items returned without tags or that are not in original condition will not qualify for a refund. Upon the receipt of returned goods, we reserves the right to deny a refund if the merchandise does not meet return policy requirements. A $10.00 shipping and handling fee will be deducted from your total refund amount.
Please note, we only accept returns that were purchased via this website.
Your refund will be processed within 5 business days of receiving your return. Your credit card issuer may require additional days to process the credit before posting to your account. Full priced merchandise will be credited to the original payment method. A $10 shipping and handling fee will be deducted from your total return refund.
Making a Return
1. Contact us by email about the return including details of your order and best explains your reason for return.
2. We will provide you a RMA (Return merchandise authorization) number.
3. Ship back the product with RMA number wroten on the package.
4. Your refund will be processed within 5 business days upon receipt.
Polar Jade® is our registered trademark in Canada.